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Warranty Period: 12 Months

Return Policy: 12 Months

Warranty /Return Support Document: Purchase Order No. /Invoice


1. Termless Return Policy Within 12 Months


If you are unsatisfied with your purchase, Haloview’s return policy allows you to return the product purchased on Authorization channel within 12 months counting from the date of receipt of shipment, and request a refund from Authorization channel for any reason. Note: Express shipping cost is non-refundable.
The user must ensure that the returned goods maintain the original quality and function, the goods themselves and accessories are complete, if the product is damaged by end-user and the spare parts are missing, the return will not be processed.

2. Product Warranty Within 12 Months


Haloview warranty any non-human damage within 12 months after the date of receipt of shipment, the following conditions are not covered by the warranty:
1. More than 12 months guarantee periods
2. No order number or invoice match the purchase information
3. Damage caused by human
4. Damage caused by irresistible factors
5. Any damage caused by the improper installation or mis-handling of the electronic components not in accordance with the requirements of the manual instruction
6. Repairs are performed by unauthorized persons of Haloview Company